Make sure you have pop-ups enabled. Here's how
Do you have pop-ups enabled in your browser? The file that is generated opens as a pop-up in a new tab, that's why you need to have pop-ups enabled. Turn pop-ups On on Chrome On your computer, open Chrome. At the top right, click More. Settings. Under "Privacy and security," click Site settings. Click Pop-ups and redirects. At the top, turn the setting to Allowed.
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